Terms & Conditions
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Welcome to MindHaven Behavioral Health Services. This Terms of Use (the “Agreement”) is a legally binding agreement between you and MindHaven Behavioral Health Services Health Inc. (“MindHaven Behavioral Health Services”, “us”, “we”, “our”). This Agreement governs your use of:
(a) the MindHaven Behavioral Health Services Health website, located at https://MindHaven Behavioral Health Services.com/ (the “Site”); (b) the MindHaven Behavioral Health Services Health application for mobile devices and other supported devices (the “App”); and (c) all other services provided by MindHaven Behavioral Health Services (the Site, App, and all other services provided by MindHaven Behavioral Health Services, the “Services”). “App” includes all related documentation, updates, and upgrades that replace or supplement the App and are not distributed with a separate license. This Agreement also governs your use of products and services you receive through the Services.
BY USING THE SERVICES, BY DOWNLOADING, INSTALLING, OR USING THE APP, OR BY CLICKING THE “ACCEPT AND SIGN UP” BUTTON OR OTHERWISE INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT, YOU: (A) ACCEPT THIS AGREEMENT AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS; AND (B) REPRESENT AND WARRANT THAT YOU ARE AT LEAST THE OLDER OF 18 YEARS OF AGE AND THE AGE OF MAJORITY IN YOUR JURISDICTION.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, THEN YOU MUST NOT USE THE SERVICES.
The Services provide an online marketplace through which you can: (a) find and communicate with health and wellness coaches registered on our Services (“Specialists”) for the purposes of purchasing and receiving mental health and wellness coaching, psychedelic aftercare coaching, addiction recovery coaching, and such other mental health coaching services as MindHaven Behavioral Health Services may approve from to time (collectively, the “Specialist Services”); and (b) purchase and access digital materials, including text, information, data, software, images, audio, or video materials (“Content”). You are solely responsible and liable for determining the suitability of any Specialist you engage or Specialist Services or Content you receive or use.
Some Services or Content may be accessible only after you have paid a fee or subscribed for access. Some Services or Content may be subject to additional rules, guidelines, or Additional Terms.
MindHaven Behavioral Health Services - Terms and Conditions
Welcome to MindHaven Behavioral Health Services, a telemedicine website designed to provide mental health services. Before using our platform, please carefully read and understand the following Terms and Conditions (“Terms”). By accessing or using the MindHaven website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.
- General Terms
1.1. Services Offered: MindHaven Behavioral Health Services offers telemedicine consultations, therapy sessions, and mental health-related services provided by licensed professionals.
1.2. Users: The platform is intended for individuals over the age of 18 who are seeking mental health support. By using our services, you confirm that you are at least 18 years old.
1.3. Professional Relationship: MindHaven facilitates the connection between users and licensed mental health professionals. The relationship between the user and the mental health professional is solely between them and does not involve MindHaven as a party.
1.4. Confidentiality: MindHaven takes user privacy seriously. Confidentiality of communication and personal information is maintained in accordance with applicable laws and regulations. Please refer to our Privacy Policy for further details.
1.5. User Responsibility: Users are responsible for providing accurate and complete information during registration and subsequent interactions. Any misuse of the platform or violation of these Terms may result in account suspension or termination.
- Mental Health Services
2.1. Licensed Professionals: MindHaven ensures that all mental health professionals on the platform are appropriately licensed, certified, and qualified to provide the services they offer.
2.2. Scope of Services: MindHaven aims to offer a wide range of mental health services, including therapy, counseling, and psychiatric consultations. However, the specific services available may vary based on the availability of professionals.
2.3. Emergency Situations: MindHaven is not equipped to handle emergencies. If you are in crisis or experiencing a medical emergency, please call emergency services or go to the nearest hospital.
- Use of the Platform
3.1. User Account: Users must create an account to access the services. Account information should be kept confidential, and users are responsible for all activities conducted through their accounts.
3.2. Code of Conduct: Users are expected to maintain respectful and appropriate behavior while using MindHaven’s services. Harassment, hate speech, or any other form of misconduct will not be tolerated.
3.3. Prohibited Activities: Users must not attempt to gain unauthorized access to the platform, interfere with its functioning, or engage in any illegal or unethical activities.
3.4. Intellectual Property: MindHaven owns all intellectual property rights related to the platform. Users must not use, copy, or distribute any content from the website without obtaining prior written permission.
4. USE OF THE SERVICES
No Illegal Activities
MindHaven Behavioral Health Services does not encourage, endorse, recommend, or support illegal activities or the purchase, sale, or use of illegal or restricted substances (including psychedelic substances). You are strictly prohibited from using the Services to: (a) promote, procure, sell, or consume illegal or restricted substances; or (b) encourage, endorse, recommend, or support illegal activities or the use of illegal or restricted substances.
Consultation with Medical Professional
You agree that you will consult with a qualified medical or clinical professional before using the Services, using any Content, or obtaining any Specialist Services to confirm if the Services, Content, or Specialist Services are appropriate for you.
Limits on Services
You shall not use the Services to procure or receive medical, counselling, clinical, psychotherapeutic, or other therapeutic or regulated mental health or medical services. You acknowledge that Specialists do not provide Specialist Services in the capacity of a medical doctor, registered, counsellor, psychologist, or psychiatrist. The Services are not a replacement for qualified medical advice, treatment, and care from a physician or other qualified medical professional, therapist, counsellor, or psychologist. You shall not seek diagnosis or treatment of any medical condition through use of the Services.
Non-Circumvention
You shall not circumvent the Services. Activities constituting circumvention of the Services include: (a) arranging for the receipt of Specialist Services from Specialists through means outside of those provided by the Services; (b) making payment for Specialist Services through means other than the payment functionalities and features of the Services; (c) receiving Specialist Services from Specialists outside of the App; and (d) providing your contact information to a Specialist or requesting the contact information of a Specialist. However, you may communicate with a Specialist through means outside of the Services if you have a relationship with that Specialist that pre-dates the date you accepted this Agreement. MindHaven Behavioral Health Services may require you to provide documentary evidence of such an earlier relationship.
Communications
MindHaven Behavioral Health Services reserves the right, but has no obligation, to monitor, edit, review, or remove discussions, chats, postings, and communications made through the Services. MindHaven Behavioral Health Services has no responsibility or liability for any content posted on, or communications made through, the Services nor for any error, omission, infringement, defamatory statement, obscenity, or inaccuracy contained in any such information.
Acceptable Use
You shall not, and shall not permit any other person to, use the Services, your Account, or any Content except as expressly permitted by this Agreement and, in the case of Third-party Materials, the applicable third-party license agreement governing the use of such Third-party Materials (if any). Without limiting the generality of the foregoing, you shall not, except as this Agreement expressly permits:
(a) copy, modify, redistribute, “rip,” record, transfer, rent out, stream, lease, transmit, resell, perform, publicly display, broadcast, make available to the public, or create derivative works or improvements of, or otherwise exploit or commercialize the Services or Content except as expressly permitted by MindHaven Behavioral Health Services;
(b) transfer cached copies of the Content from the device in which the App is installed on to any other device;
(c) access or use Content through any software or means other than the Services;
(d) make available any service of the Services or Content to any person, freely or for a fee, except as expressly provided for in this Agreement;
(e) reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the source code of the Services or Content, or any part thereof;
(f) bypass or breach any security device or protection used by the Services or Content;
(g) use the Services for the purposes of competitive analysis of the Services;
(h) use the Services to develop a competing product or service, to build a product or service using similar ideas, features, functions or graphics of the Services, or to copy any ideas, information, features, functions or graphics of the Services;
(i) introduce or otherwise provide to or through the Services any information or materials that are unlawful or injurious, or contain, transmit or activate any Harmful Code;
(j) damage or otherwise impede or harm in any manner the Services or MindHaven Behavioral Health Services’s provision of services to any third party, in whole or in part;
(k) remove, delete, alter or obscure any intellectual property or proprietary rights notices from the Services or Content, including copies of them;
(l) access or use the Services or Content in any manner or for any purpose that infringes, misappropriates or otherwise violates any intellectual property right, privacy right, or other right of any third party, or that violates any applicable Law;
(m) otherwise access or use the Services or Content beyond the scope of the authorization granted under this Agreement;
(n) use the Services in violation of any Law or to facilitate violation of a Law;
(o) use the Services for a tortious purpose, to facilitate any tortious activity, or to obtain any unlawful property or services, under applicable Law;
(p) use the Services to harass, inconvenience, annoy, cause nuisance, occasion violence on any person, or cause property damage;
(q) threaten, defraud, stalk, or harm any person when using the Services;
(r) use the Services unless doing so is lawful in your jurisdiction;
(s) use or access, or attempt to use or access, any account on the Services which is not your Account;
(t) impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity;
(u) submit misleading, false, inaccurate, or fraudulent information to the Services;
(v) make any unproven medical or health related claims on or through the Services;
(w) seek medication, supplements, or psychoactive substances through the Services;
(x) take any action that would damage, harm, or diminish MindHaven Behavioral Health Services’s or the Services’ reputation, goodwill, or public image;
(y) represent or suggest that MindHaven Behavioral Health Services endorses any person, business, product, or service unless MindHaven Behavioral Health Services has separately agreed to do so in writing;
(z) use scrappers, indexing tools, or other automated tools for the purposes of data mining or surveying on the Services;
(aa) use bots or automated processes on the Services;
(bb) mirror, frame, or link to any part of the Services;
(cc) harvest or otherwise collect, use or disclose personal information about Users, including email addresses, without their prior consent;
(dd) collect, use, or disclose personal information of other Users in contravention of applicable data protection and privacy laws; or
(ee) encourage or solicit the services of Specialists through means outside of the Services.
Responsibility for the Use of Services
You are responsible and liable for all your Services and Content uses. Specifically, and without limiting the generality of the foregoing, you are responsible and liable for all actions and failures to take required actions with respect to the Services or Content by you or by any other Person to whom you might provide access to or use of the Services or Content, whether such access or use is permitted by or in violation of this Agreement.
Loss of Access. We reserve the right to prevent or suspend your use of the Services if you do not comply with any part of these terms and conditions or applicable law.
